Municipal Operations

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Municipal Services & Operations Reports

The Fire Department Arbitration Decision: Implications and Options

August 9, 2004
Municipal Finance Reports

Respect for the Dead and Relief for the Budget: Can Privatization Improve Hope Cemetery?

June 3, 2004
Municipal Services & Operations Reports

Citizen Satisfaction with Municipal Services: 2003 Survey

December 1, 2003
Municipal Services & Operations Reports

Benchmarking Municipal and Neighborhood Services: 2003

October 1, 2003
Municipal Services & Operations Reports

The Use and Abuse of User Fees and Charges

June 19, 2003
Municipal Services & Operations Reports

CompStat and CitiStat: Should Worcester Adopt these Management Techniques?

February 18, 2003
Municipal Services & Operations Reports

Citizen Satisfaction with Municipal Services: 2002 Survey

February 1, 2003
Municipal Services & Operations Reports

The 2000 Census: A Preliminary Look at Worcester and the Region

October 5, 2001
Municipal Services & Operations Reports

Municipal Employee Health Benefits: A Comparison with Other Communities

April 28, 2000
Municipal Services & Operations Reports

“Windshield Time” or “Wrench Time”: Some Proposals for Improving Worcester’s Fleet Management

April 6, 2000